Shipping Policy

At CampingGearSport, we’re committed to getting your outdoor gear to you efficiently and ensuring you’re completely satisfied with your purchase. Whether you’re stocking up on awnings, camping equipment, or adjustable height tables for your next adventure, here’s what you need to know about our shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to get your camping gear to you:

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain Asian regions and remote areas.

International Shipping

For international orders:

• Customers are responsible for any customs duties, taxes, or import fees
• Please ensure your shipping address is complete and accurate
• Some product restrictions may apply based on destination country regulations

Returns & Exchanges Policy

We want you to love your camping gear as much as we do. If you’re not completely satisfied, we offer a straightforward returns process for most items within 15 days of delivery.

Eligibility for Returns

To qualify for a return or exchange:

• Item must be unused and in its original packaging with all accessories
• Return request must be initiated within 15 days of delivery
• Original proof of purchase is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Barbecues and Cadac accessories (hygiene reasons)
• Camping tableware that has been unpackaged
• Personalized or custom-ordered camping equipment
• Items marked as “Final Sale”

How to Return an Item

Refund Information

Approved refunds will be processed:

• Within 5-7 business days after we receive and inspect your return
• To your original payment method (Visa, MasterCard, JCB, or PayPal)

Note: Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges of camping tents, awnings, or other equipment:

• Follow the standard return process
• Specify your preferred replacement item in your email
• We’ll ship the new item once we receive and approve your return
• Any price differences will be charged or refunded accordingly

Expedited Exchanges

For urgent needs like replacement awning accessories before a trip, contact us immediately after shipping your return. We may arrange advance shipment with pre-authorization on your payment method.

Damaged or Defective Items

If your camping equipment arrives damaged or defective:

• Contact us within 3 days of delivery
• Include photos of the damage/defect
• We’ll arrange a free return label and expedited replacement

International Returns

For customers outside the US:

• Return shipping costs are the customer’s responsibility
• Customs forms must be marked as “Returned Goods” to avoid duties
• Refunds will be issued in USD