At CampingGearSport, we want you to be completely satisfied with your outdoor gear purchases. If you’re not happy with your awning, camping equipment, or other products, we offer a straightforward returns and exchanges process for most items within 15 days of delivery.

Our Commitment to Outdoor Enthusiasts

As specialists in premium camping gear from adjustable height tables to caravan awnings, we understand that quality equipment is essential for your adventures. That’s why we stand behind our products with this flexible return policy.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be unused and in its original packaging
  • Return request must be made within 15 days of delivery
  • Original proof of purchase is required
  • Certain products are excluded (see below)

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Barbecues and Cadac accessories (for hygiene reasons)
  • Camping tableware that has been unpackaged
  • Personalized or custom-ordered camping equipment
  • Items marked as “Final Sale”

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Email us at [email protected] with your order number and details about the product you’d like to return or exchange. Use the following template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear CampingGearSport Team,

I would like to request a [return/exchange] for my order #[Your Order Number].
Product Name: [Product Name]
Reason for Return: [Brief explanation]
Preferred Resolution: [Refund/Exchange for specific product]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address (our Portland warehouse at 1663 Heron Way)

Step 3: Package and Ship Your Return

Securely package the item in its original packaging and include all accessories. Affix the return label we provide and ship via your preferred carrier.

Step 4: Processing Your Return

Once received at our warehouse, we will inspect the item within 3-5 business days and notify you about the status of your refund or exchange.

Refund Information

Approved refunds will be processed to your original payment method within 5-7 business days after we receive and inspect your return. Note that:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • Refunds will be issued via the original payment method (Visa, MasterCard, JCB, or PayPal)

Exchange Process

For exchanges of camping tents, awnings, or other equipment:

  1. Follow the same return process above
  2. Specify the replacement item you’d like in your email
  3. We’ll ship the new item once the return is received and approved
  4. Any price differences will be charged/refunded accordingly

Expedited Exchanges for Time-Sensitive Camping Gear

For urgent needs like replacement awning accessories before a trip, contact us immediately after shipping your return. We may be able to arrange advance shipment with pre-authorization on your payment method.

Damaged or Defective Items

If your camping equipment arrives damaged or defective:

  • Contact us within 3 days of delivery
  • Include photos of the damage/defect
  • We’ll arrange a free return label and expedited replacement

International Returns

For customers outside the US (excluding certain Asian regions):

  • Return shipping costs are the customer’s responsibility
  • Customs forms must be marked as “Returned Goods” to avoid duties
  • Refunds will be issued in USD

Have questions about returning your camping gear? Our outdoor specialists are happy to help at [email protected].